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Inside Sales Representative

Job Description

  • The primary objective of an Inside Sales Representative is to provide support to sales management by generating sales leads across the EMEA region.
  • An Inside Sales Representative is expected to engage in the daily proactive customer contact and sales efforts (via phone, email, conferences, presentations, trade shows, and targeted mailings).
  • An Inside Sales Representative is expected to support ISS in the overall marketing efforts to build brand awareness and product promotion for the EMEA region.

Duties and Responsibilities

  • Keep the leads database/ CRM information up to date through cold calls and emails to potential customers.
  • Leverage technology tools to discover new or existent sales opportunities across the EMEA region, focusing on digital techniques and methodologies (tendering portals, website visitors, etc.).
  • Collect the preliminary information for product quotation requests and bids in order to facilitate the quoting process for sales management.
  • Take ownership of customer inquiries, product quotation requests, and proposals, and work closely with sales management to convert quotations to orders.
  • Collaborate with marketing and other professionals to coordinate brand awareness and marketing efforts
  • Conduct market research to find answers about customer requirements, habits, and trends and monitor competitor activity.
  • Brainstorm and develop ideas for creative marketing campaigns
  • Assist in outbound or inbound marketing activities by demonstrating expertise in various areas (content development and optimization, advertising, events planning, etc.)
  • Ensure tracking and reporting of various marketing and sales usage of tools.
  • Assist in analyzing marketing data (campaign results, conversion rates, traffic, etc.) to help shape future marketing strategies
  • Liaise with external vendors to execute promotional events and campaigns

Skills Requirements

  • Keep the leads database/ CRM information up to date through cold calls and emails to potential customers.
  • Leverage technology tools to discover new or existent sales opportunities across the EMEA region, focusing on digital techniques and methodologies (tendering portals, website visitors, etc.).
  • Collect the preliminary information for product quotation requests and bids in order to facilitate the quoting process for sales management.
  • Take ownership of customer inquiries, product quotation requests, and proposals, and work closely with sales management to convert quotations to orders.
  • Collaborate with marketing and other professionals to coordinate brand awareness and marketing efforts
  • Conduct market research to find answers about customer requirements, habits, and trends and monitor competitor activity.
  • Brainstorm and develop ideas for creative marketing campaigns
  • Assist in outbound or inbound marketing activities by demonstrating expertise in various areas (content development and optimization, advertising, events planning, etc.)
  • Ensure tracking and reporting of various marketing and sales usage of tools.
  • Assist in analyzing marketing data (campaign results, conversion rates, traffic, etc.) to help shape future marketing strategies
  • Liaise with external vendors to execute promotional events and campaigns